Partner Program Policy

Last updated, effective: June 16, 2026

This Partner Program Policy applies to Basic Memory partners, managed service providers, resellers, consultants, implementation partners, and similar service providers who market, resell, implement, administer, or support Basic Memory as an authorized partner.

This policy is part of our Partner Terms and supplements our Terms of Service, Acceptable Use Policy, and Privacy Policy.

Core Standards

Partners must be honest, accurate, transparent, and professional. When you market, resell, implement, administer, or support Basic Memory:

• Make truthful claims based on real product capabilities and your actual experience.
• Keep sales, support, implementation, and customer-facing materials current.
• Clearly distinguish your business from Basic Memory.
• Do not overstate results, security, compliance status, uptime, support, integrations, roadmap commitments, or AI outcomes.
• Do not make legal, medical, financial, compliance, productivity, or business-result guarantees.
• Do not use fear, pressure, harassment, deception, spam, impersonation, or dark patterns.
• Respect intellectual property, privacy, confidentiality, and customer choice.

Relationship and Authority

You must accurately describe your relationship with Basic Memory and with each customer you manage.

• Identify your business as the provider of your professional services, implementation work, support, customer billing, and customer communications.
• Do not claim to be Basic Memory, an employee of Basic Memory, an exclusive representative, or a person with authority to bind Basic Memory.
• Do not make warranties, guarantees, refunds, credits, service commitments, security commitments, data commitments, pricing promises, or legal commitments on behalf of Basic Memory.
• Do not imply that Basic Memory endorses your services, customers, pricing, advice, implementation, or marketing claims unless Basic Memory has approved that statement in writing.
• Do not create, claim, administer, support, bill, configure, or access a Managed Customer workspace unless you have authorization from that customer.

Marketing and Brand Use

You may use Basic Memory names, logos, screenshots, product descriptions, and other brand assets only as authorized by Basic Memory and only to describe your authorized partner relationship accurately.

You may not:

• Modify Basic Memory logos, marks, or screenshots in a misleading way.
• Use Basic Memory marks in domain names, social handles, app names, business names, ad account names, search keywords, or source identifiers in a way that creates confusion.
• Copy, frame, clone, or mirror Basic Memory websites, product pages, checkout pages, documentation, or app screens in a way that suggests impersonation.
• Use Basic Memory marks with illegal, harmful, deceptive, harassing, hateful, adult, malware, spyware, infringing, or brand-unsafe content.
• Offer Basic Memory coupons, discounts, promotions, contests, giveaways, free trials, migration offers, implementation credits, or other incentives unless Basic Memory expressly authorizes them in writing or through the partner portal.

You may offer your own professional services, implementation packages, consulting, training, or support, but you must make clear that those services are provided by you and not by Basic Memory.

If we ask you to stop or change a brand use, you must do so promptly.

Customer Communications and Support

You are responsible for your own customer communications and support obligations. You must:

• Make clear whether a communication comes from you or from Basic Memory.
• Accurately describe what Basic Memory provides and what you provide separately.
• Maintain appropriate support channels for your Managed Customers.
• Promptly communicate material support, billing, onboarding, access, or offboarding information to Managed Customers when you are responsible for that relationship.
• Avoid customer communications that are misleading, coercive, discriminatory, abusive, or likely to harm customer trust in Basic Memory.

Marketing Compliance

You are responsible for your own marketing and outreach. You must comply with all applicable advertising, telemarketing, email, text message, privacy, consumer protection, platform, and industry rules.

Without limiting that obligation:

• Marketing emails must identify you as the sender, use accurate headers and subject lines, include required physical address information, and provide an opt-out mechanism you honor promptly.
• Calls, texts, automated messages, and AI-assisted outreach must comply with consent, recordkeeping, and sender-identification rules.
• You may not send spam, scraped-list outreach, unsolicited mass messages, or deceptive lead generation.
• You must maintain any required privacy policy and describe how you collect, use, share, and protect personal information.
• You must keep records needed to show consent, opt-outs, and compliance when law requires it.
• You must promptly honor unsubscribe, deletion, access, correction, and similar requests that apply to data you control.

All partner marketing must identify Partner, not Basic Memory, as the sender or speaker unless Basic Memory expressly approves otherwise in writing.

Customer and Prospect Data

You are responsible for personal information you collect from prospects, customers, Managed Customers, Customer End Users, or event participants.

You must:

• Collect and use personal information lawfully, fairly, and transparently.
• Use personal information only for authorized partner activities and customer services.
• Protect personal information with reasonable safeguards.
• Avoid selling, renting, or misusing personal information received through partner activity.
• Honor privacy rights and opt-outs that apply to data you control.
• Notify Basic Memory promptly if you believe data connected to Basic Memory services or partner activity has been accessed, disclosed, or used without authorization.

If Basic Memory shares personal information with you under a separate data processing agreement, that agreement controls for the covered processing.

Prohibited Conduct

You may not market, resell, implement, support, administer, or use Basic Memory through:

• Illegal, fraudulent, deceptive, abusive, discriminatory, hateful, harassing, or exploitative activity.
• Spam, phishing, malware, spyware, credential harvesting, scraping abuse, or unauthorized tracking.
• False claims about Basic Memory, competitors, customers, AI outcomes, security, compliance, integrations, or roadmap.
• Content or placements that could reasonably harm Basic Memory’s reputation or customer trust.
• Sanctioned persons, comprehensively sanctioned jurisdictions, prohibited end uses, or export-control violations.
• Unauthorized lead brokers, ad networks, contractors, or other third parties using your partner status or customer access.
• Infringing content, copied sales pages, misleading comparison pages, or materials that violate platform rules.

Complaints, Monitoring, and Cooperation

You must notify us promptly at support+legal@basicmemory.com if you receive a legal demand, regulator inquiry, platform complaint, customer complaint, privacy request, security report, or intellectual property complaint related to Basic Memory partner activity.

We may review partner websites, landing pages, ads, emails, social posts, events, scripts, demos, support materials, customer communications, and similar channels for compliance with this policy. You must cooperate with reasonable compliance reviews, correction requests, and investigations.

Consequences

Violating this Partner Program Policy is a violation of the Partner Terms. We may take any action we consider appropriate, including:

• Warning you or requiring corrective action.
• Requiring edits, takedowns, retractions, notices, or customer corrections.
• Suspending partner portal access, partner APIs, partner-only tools, or brand permissions.
• Suspending or terminating the Partner Account or partner relationship.
• Disabling Managed Customer onboarding or customer access where needed to protect customers or the service.

We may act immediately when we believe there is legal, security, privacy, customer, brand, payment, or operational risk.

Changes

We may update this Partner Program Policy from time to time. Changes are effective when posted unless we specify a later effective date. For material changes, we may provide additional notice by email, partner portal notice, in-product notice, or another reasonable method.

Continuing partner activity after changes become effective means you accept the updated policy.

Contact

Questions about this policy? Contact support+legal@basicmemory.com.